Refund policy

Right of withdrawal

In accordance with the legislation in force, you have a period of 14 days after receiving your order to exercise your right of withdrawal.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Returns procedure

To start a return, you must contact us by email at the following address: info@be-shine.fr.

We will then send you the return address and shipping instructions.
Please do not send back your purchase without our prior confirmation.

Return costs

The shipping costs for returning your item are your responsibility, except in the event of an error on our part or a defective product.

In accordance with Article L221-24 of the French Consumer Code, where our company covers the cost of returns, this is reimbursed exclusively on the basis of a standard delivery rate.

The trader is not required to reimburse additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the trader.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If your request is approved, you will receive a full refund directly to your bank card or original payment method within 10 days.

Late refunds

If you have not yet received your refund after 14 days, please first check your bank account, then contact your bank.

There is often a processing period before a refund appears.

If you have done all of this and still have not received your refund, please contact us at: info@be-shine.fr.